*Only available at selected branches.
What Is DuitNow QR?
DuitNow QR is Malaysia’s interoperable QR payment standard. That means one QR code works across participating banks and e-wallets—no multiple codes, no confusion. Whether you use a bank app or an e-wallet, you can scan the same QR to pay instantly at retail stores, F&B outlets, services, and more.
Why shoppers love it:
- Instant confirmation—no waiting for change or card terminals.
- Secure—protected by your bank/e-wallet’s security (PIN, biometrics, device binding).
- Convenient—no cash, no card swipes, no split payments between apps.
Benefits of Using DuitNow QR In-Store
- Fast & Frictionless: Scan, confirm, done in seconds.
- Widely Accepted: One standard QR across many merchants in Malaysia.
- Transparent: You see the merchant name and amount before paying.
- Hygienic & Cashless: No cash handling; ideal for quick queues.
- Trackable: Receipts and transaction history sit in your app automatically.
Step-by-Step: How to Pay with DuitNow QR In-Store
- Open your mobile banking app or e-wallet – Launch your preferred app (most major Malaysian banks and e-wallets support DuitNow QR).
- Tap “Scan & Pay” (or “DuitNow QR”) – Look for the QR scanner icon or a “Pay/Scan” button on the home screen.
- Scan the merchant’s DuitNow QR – Point your phone’s camera at the printed or digital QR displayed at the cash counter.
- Check the merchant & amount
- If the amount auto-fills, confirm it’s correct.
- If it’s a static QR, key in the amount you need to pay.
- Confirm & authenticate – Verify the merchant name and amount, then confirm payment (PIN, Face/Touch ID).
- Get your confirmation – You and the merchant will see payment success. Keep the on-screen receipt or check your transaction history anytime.
Pro tip: If you’re a frequent customer, add the merchant to Favourites in your app for faster repeat payments.
Tips for a Smooth Payment Experience
- Sufficient Balance: Ensure your bank account or e-wallet has enough funds.
- Strong Connection: Use stable mobile data or Wi-Fi for quick processing.
- Verify the Merchant: Always check the merchant name on the screen matches the shop you’re in.
- Keep Apps Updated: Update your bank/e-wallet app for the latest security features and smoother scanning.
- Brightness Helps: If scanning a small/low-contrast QR, increase your screen brightness (for pay-to-QR scenarios) or move closer for a clearer read.
Troubleshooting: Common Issues & Fixes
- QR Not Scanning: Clean the camera lens, align the QR within the frame, or move closer. If it’s a worn/blurred print, ask for a clearer QR or a digital copy.
- Payment Fails: Check connectivity or try again. If you’re still stuck, switch to another supported bank/e-wallet app.
- Wrong Merchant Name: Stop and re-scan. If it persists, alert the cashier—never pay if the merchant name looks suspicious.
- Refunds/Adjustments: For duplicated or incorrect payments, keep your receipt and contact the merchant; your app history will help the claim.
Safety & Privacy Best Practices
- Confirm Before You Pay: Match merchant name and amount every time.
- Use Device Security: Enable PIN + biometrics on your phone and payment app.
- Beware of Imitation QRs: Scan only the QR provided by the cashier/counter.
- Lock Your Phone: If lost, remotely lock it and notify your bank/e-wallet provider immediately.
Who Should Use DuitNow QR?
- Shoppers who want faster checkouts without cash or cards.
- Small businesses that want easy acceptance without POS machine costs.
- Families & students who prefer smart, tracked spending on the go.